Clarity Human Services: December 2025 Feature Updates

Release Schedule: 

• All Training Sites: Monday, November 17, 2025
• All Production Sites: Monday, December 1, 2025

Included in the December 2025 release:

Featured Update:

Roadmap Item!

• Unsheltered Point-in-Time Integration 
  • Data Analysis update included
  • Pentaho update included

Important Update:

• FY26 VA Enrollment Screen/V10 Mental Health Consultation Update

  • Required Action Included!

New Clarity Interface Updates:

• Global Referrals Tab: Outgoing Referrals Tab 
• Global Referrals Tab: Snoozed Tab 
• Signature Field Type 

Portal Updates:

• WCAG Compliance
• Notifications for Program Referrals
• Care Team Enhancements

DIT Updates:

• Rejected Clients Log - SSN Column 
• Validation for EnrollmentCoC of Household Member = EnrollmentCoC of Head of Household (HoH)
• JSON Array Imports - Multiple Responses

SQL Model Update:

• Simplify Queries by Deserializing Custom Multi-select Data

Looker Updates:

• Unsheltered Point-in-Time Model

Additional Updates:

• INVENTORY Field Marker Behavior for Unit Editing
• INVENTORY Bed Identifier 
• Field Visibility 

Data Analysis - Additional Notes:

• The 2025 Data Services Change Log and Known Issues article and the Data Analysis Upgrade Note articles are released separately and can be found here. 

Pentaho Release Notes:

• Pentaho Release Notes - November 2025
• Updated Article Alert!
  • [HUDX-230-(AD)] Shelter Count PIT

Featured Update: Unsheltered Point-in-Time Integration

Roadmap Item!

We’re excited to announce a new feature to import and view unsheltered Point-in-Time (PIT) data collected with Esri’s ArcGIS/Survey 123 Point-in-Time Count Solution. This update includes:

• New access rights
• New field types
• Two new navigation menus
• Map layer capabilities.

Import and view your CoC’s unsheltered Point-in-Time Count data in the new Clarity interface. Imported data can also be enabled as a map layer to view survey locations in Outreach and other maps in  Clarity.  

For a new Help Center article with details on all functionality, please click here. As a reminder, these features are not live yet. They will go live for training sites on November 17 and for lives sites on December 1, 2025.

Required Action: None.

Data Analysis Update:

In conjunction with the new Unsheltered Point-in-Time (PIT)  integration in Clarity Human Services, Looker has a new Unsheltered Point-in-Time Count Model. Click here for more details.

Pentaho Update: 

Unsheltered PIT data has been integrated into the [HUDX-230(-AD)] Sheltered PIT Report. A new “Unsheltered PIT Counts” prompt on the parameter page allows imported Unsheltered Point-in-Time Data to populate new imported, unsheltered data into the standard Point-in-Time table shells produced in the HIC/PIT Count Data Collection Notice to streamline PIT Reporting.  

Pentaho Required Action: None. 

NEW! Outgoing Referrals Tab (New Clarity Interface)

With this update, users with Referrals tab access can view and manage the agency’s outgoing referrals in the new Clarity interface. From the global Referrals tab on the primary navigation menu, users can click on the Outgoing Referrals tab.

In the Outgoing Referrals tab, the user can see all referrals their current agency has sent to a community queue or program. Outgoing Referrals tab highlights:

• The Referral status is visually represented using color-coded icons

• An elapsed days indicator updates on each page refresh based on the current server time.

• The table is responsive and adapts layout to different screen sizes, including touch devices.

• The referral details page opens easily by clicking on a referral row.

Options to Refine Search Results

The Outgoing Referrals page includes multiple options to refine and view search results - a Search bar, Filter options, Sorting options, and a Column Selector. 

Search Bar

The Outgoing Referrals page includes a Search bar where users can search by:

• Client Name
• Program Name
• Community Queue Name

Filter Options

Filter options include:

• Last Activity
• Referral Date From
• Referral Date To
• Referred By Staff
• Referred To Agency
• Referred To Community Queue
• Referred To Program
• Status

The default filter is set to show only Pending referrals. The Pending referral filter shows in the Search field to ensure the current filter is clear to the user. 

When additional Status options are added to the filter, the notification changes to show the number of statuses selected.

Users click on the Status bar to update the options or can click the X icon to clear all selections quickly.

Sorting Options

The list of outgoing referrals is sorted with the oldest referral at the top by default. Users can do a simple sort by all displayed columns.

Complex sorting is available via the sort icon. Users can sort by the following fields:

• Client
• Referral Date
• Last Activity
• Referred by Staff
• Referred to Agency
• Referred to Community Queue
• Referred to Program
• Status

Users can utilize checkboxes to add or remove sort options and use arrows to set the sort direction. Use the drag and drop method to move the sort options up or down or use “Clear All” to remove all sort options.

Column Selector

The Outgoing Referrals page includes a column selector. When a user sees a column selector, they can click on it to see fields available for customizing their view. 

The Outgoing Referrals column shows the following by default:

• Client (locked)
  • Client’s Name
  • Referred by Agency
• Referred to 
  • Program name/agency name OR
  • Community queue name
• Referral Date 
  • Date 
  • Elapsed days
• Status 
  • Length of time in current status

Additional column options include:

• Referred by Staff
  • Name of Staff
  • Staff’s Agency
• Last Activity
  • Date
  • Time Stamp
• Referred to Agency

When the user clicks on the column selector icon, they will see a search bar, the fields that are available by default (or currently selected) in the Visible Fields section, the fields available to select in the Available Fields section, and a section to add fields that will collapse on the screen in the Collapsed Fields section. Fields in the Visible Fields section with a lock icon cannot be moved or removed.

Clicking a checkbox next to an Available Field will add the field to the Collapsed Fields section. The user can use a “drag & drop” feature to drag the field to the Visible Fields section to show it on the screen. Users can also drag a Visible Field to the Collapsed Field section. 

Any field with a checkmark is available to be moved to and from the Visible Fields or Collapsed Fields sections.

To remove a field from the Collapsed Fields section or the Visible Fields section, click on the checkbox next to the field to remove the check; this moves the field to the Available Fields section.

Any field in the Collapsed Field section can be seen by clicking on the drop down arrow on the page where you are working.

The selections made in the column selector will save in the user’s browser and will determine what they see the next time they view that screen.

Referral Status

The Outgoing Referrals tab has a summary of user's agencies' outgoing referrals, organized by status. There is a Referral Status chart in the sidebar.

• The chart has a date range picker for the user to select a timeframe.
  • By default the date range is set to the Last 30 days, based on the current date.

Required Action: None.

Update: Referrals Snoozed Tab (New Clarity Interface)

With this update, users can snooze referrals and manage snoozed referrals in the new Clarity interface when the Community Queue Snooze setting is enabled in the community queue referral settings.

View and Manage Snoozed Referrals

The global Referrals tab in the new Clarity interface now includes a Snoozed tab when enabled in the community queue referral settings.

The Snoozed tab is visible and selectable within the global Referrals tab, when enabled, regardless of whether or not there are any actively snoozed referrals. The tab is accessible for any user with an access role that has Referrals AND Referrals - Community Queue access rights toggled on.

When there are multiple community queues enabled, you can choose the appropriate community queue for the Snoozed tab first to see a list of all referrals that have been marked as “snoozed.” There are multiple ways to search for clients and customize your view:

• There is a search bar where users can search the list by client name

• The Snoozed page includes filter options for:
  • Assessment Processor
  • Eligible Clients 
  • Eligible Clients: Agency
  • Eligible Clients: Program
  • Referral Date From
  • Referral Date To
  • Score Range
  • Tracked Characteristics

• The Snoozed page includes sorting options that include:
  • Referral Date (applied by default)
  • Assessment Processor
  • Assessment Score
  • Days Snoozed
  • Eligible Clients
  • Score Range
  • Snoozed Until
  • Tracked Characteristics
  • Referred By Agency

• The Snoozed tab includes a column selector.
  • Columns showing by default include:
    • Client (locked)
    • Referral Date
    • Snoozed Until Date
    • Days Snoozed
  • Additional available fields are:
    • Assessment Processor
    • Assessment Score
    • Eligible Clients
    • Latest Note
    • Referral Date From
    • Referral Date To
    • Score Range
    • Tracked Characteristics

The user can view referrals on the Snoozed tab by clicking on the appropriate client referral to open the View Referral page. The page includes sections for:

• Referral
• Notes
• History

A vertical 3-dot  or "kebab" action menu appears for each client listed on the Snoozed Tab, with the following options:

• Unsnooze
• View Audit Log

When the Unsnooze option is clicked for a client’s referral, the referral is removed from the list of Snoozed Referrals, and it returns to the Community Queue.

Audit Log

When the "View Audit Log" option is clicked by a system administrator with audit log access rights, a log of all the snoozed and unsnoozed status changes for the referral is displayed.

Snooze Referrals on the Community Queue

On the Community Queue tab, users can access the Snooze option from a menu of quick actions for a referral. A vertical 3-dot "kebab" action menu button appears for each referral and, when clicked, displays the following options:

• Reassign
• Remove from Queue
• Change Queue
• Snooze
• View Audit Log
• Delete. 

The Coordinated Entry Matchmaker can snooze a referral listed on the Community Queue tab by clicking Snooze from the list of options for the referral.

When the Snooze option is selected, a Snooze Referral page opens and has the following options:

• Snooze Until
  • Date and Time Selector
• Note
  • Text box
• Cancel
  •  Leave page without saving
• Save 
  • Save the record
• X button
  • Leave page without saving.

When the user  selects a date and time for Snooze Until, they are only allowed to choose a date that is at least  one day ahead of the current date.  All dates before the current date will be grayed out and not selectable.

Required Action: None.

Update: Signature Field Type (New Clarity Interface)

The “Signature” field type which was released in the current interface with the June 2025 feature update is now available in the new Clarity interface. This field type allows users to collect signatures on customizable screens. 

System administrators can add the core field or create custom signature fields in the current interface to be used on screens in the new Clarity interface.

Core Field

Core field details:

• Field Display Name: Client Signature
• Field Data Name: client_signature
• Field Type: Signature

Custom Fields

Administrators can create custom signature fields, using the Signature field type.

Using Signature Fields

This signature field can be added to the following screens:

• Profile
• Program Enrollment
• Program Status
• Program Exit
• Assessment
• Program Follow up

More information about using the core signature field or creating custom signature fields can be found in the Help Center articles June 2025 Feature Updates or Introduction to Fields. 

Signature Fields in the New Clarity Interface

After System Administrators add the core or custom signature field to a screen, the Signature field type allows data to be collected in the form of a signature:

• The field can be signed via cursor or electronic signature pad
• When the user views the field, there is an empty box for the signature and an X icon visible

• Once a signature is added the checkmark icon appears and the user can apply the signature by clicking the checkmark icon or reset the signature by clicking the X icon.

• Tooltips show when the user hovers over the checkmark icon (Apply signature) and X icon (Reset signature)
• Depending on where the user or client is signing, move to the next field on the screen or click Save & Next to save the screen and move forward in their workflow.

Required Action: None.

Update: WCAG Compliance (Customer Portal)

With this update, the Customer Portal is now fully WCAG compliant. Updates include:

• Increasing contrast
• Providing alt text
• Addressing <noscript> elements
• Adding headings
• And more!

Required Action: None.

Update: Notifications for Program Referrals (Customer Portal)

When Referral Notifications Frequency is set to Daily, Weekly, or Monthly in Customer Portal or CoC Override Settings, and a program referral is sent in Clarity for the client, a notification is sent  to them via  email and/or via SMS. Notifications language and referral updates for customer portal users have been updated.

Referral Notifications

When a program referrals is sent in Clarity via the Community Queue Reassign page, the Eligibility Determination page, the Unit Queue, and/or the client Referrals tab to a program or a unit/bed associated with a program, the client receives:

• A notification to email and/or SMS, whichever is selected in their Profile Preferences in the portal.
  • The notification is sent to email/SMS on the date the referral is made to the program/unit/bed, and at whatever frequency is selected for Referral Notifications Frequency in the Customer Portal Settings (or CoC override settings) until the referral is accepted, denied, expired, or deleted
    • If a referral status is changed from ‘Pending’ to ‘Pending-In Process’, the client continues to receive the email/SMS notifications at the frequency selected in Referral Notifications Frequency
    • If a referral is accepted, denied, expired, or deleted, the client no longer receives email/SMS notifications about that referral.
  • The notification sent to email reads:
    
    “You have received a referral that may require your attention. Log in here to view this notification. You can change your email and/or text message notification settings at any time by logging in via the link above and editing your profile settings.”
• When the client clicks or taps on ‘here’ in the email, they are directed to the portal log in page.

• The notification sent to SMS reads:
  
  “You have received a referral that may require your attention. Log in to [portal url] to view this notification. You can change your email and/or text message notification settings at any time by logging in via the link above and editing your profile settings.”
• When the client clicks or taps on the portal url in the SMS, they are directed to the portal log in page.

• A notification in the portal. 
  • The notification in the portal reads:
    “You have been referred to a program. Please click here to view the referral or contact a member of your Care Team if you have questions.”
• If there is a Referral Notification Extension configured in Clarity at either the instance-wide or CoC Override settings, then the notification in the portal will read:
  
  “You have been referred to a program. [referral notification extension text]. Please click here to view the referral or contact a member of your Care Team if you have questions.”
• If the Referral Notification Extension is deleted, then the notification in the portal reverts to: 
  
  “You have been referred to a program. Please click here to view the referral or contact a member of your Care Team if you have questions.”
• The notification is sent in the portal on the date the referral is made to the program/unit/bed, and at whatever frequency is selected for Referral SMS/Email Notifications Frequency in Customer Portal settings (or CoC override settings) until the referral is accepted, denied, expired, or deleted
  • If a referral status is changed from ‘Pending’ to ‘Pending-In Process’, or from ‘Pending-In Process’ to ‘Pending’, the client should continue to receive the notification in the portal at the frequency selected in Referral SMS/Email Notifications Frequency
  • If a referral is accepted, denied, expired, or deleted, the client should no longer receive the notification in the portal about that referral.

• When the client clicks on the notification in the portal, the client is directed to the Referrals tab.

If Referral SMS/Email Notifications Frequency = Never in Customer Portal or CoC specific settings, the client will not receive a notification in the portal or by email/SMS about the referral.

If the program referral for the client is deleted in Clarity, the following occurs:

• The referral is removed from the Referrals tab
• Notifications to the client via email/SMS and the portal will no longer be sent about the referral
• Existing notifications about the referral in the portal are soft-deleted.

If the referral is restored after having been deleted, the following occurs:

• The referral is restored to the Referrals tab
• Notifications to the client resumes based on the frequency selected for the Referral Notifications Frequency field
• Notifications (that had been soft-deleted) about the referral in the Portal are visible to the client again.

Required Action: None.

Update: Care Team Enhancements (Customer Portal)

With this update, Portal users can now see the name of the agency and program for each Care Team member assigned to them.

Care Team Details

In the Care Team section on the dashboard and the client profile page in the Portal, each Care Team member’s agency and program (if the Care Team member is the Assigned Staff for a client’s enrollment) are listed beneath the Care Team member’s name.

• If the Care Team member was assigned to the client in Clarity using Care Team Manage>Add Care Team Member, and the Care Team member is not the Assigned Staff for any of the client’s enrollments at the Care Team member’s agency, then only the Care Team member’s agency appears beneath their name
  • The Care Team member’s ‘home' agency is listed.
• If the Care Team member is the Assigned Staff for a client’s enrollment at the Care Team member’s agency, then the name of the program the client is enrolled in and the Care Team member is the Assigned Staff for is visible below the Care Team member’s agency
• If the Care Team member is the Assigned Staff for more than one enrollment for a client at the Care Team member’s agency, then each program should be listed in alphabetical order beneath the Care Team member’s agency
• If the Care Team member is the Assigned Staff for more than one enrollment for a client at different agencies, then each agency and its associated program should be listed beneath the Care Team member’s name, alphabetically by agency
• If the Care Team member is the Assigned Staff for more than one enrollment for a client at a single agency, and one or more enrollments for a client at a different agency, then each agency and its associated programs is listed beneath the Care Team member’s name, alphabetically first by agency then alphabetically by program

Each Care Team member is only listed once, with their agency(ies) and program(s) (where applicable) shown beneath their name.

 Care Team Messages

The Portal user can click on their Care Team member’s name and send them a message through the Portal. When the Portal user clicks on their Care Team member’s name in the right sidebar on the dashboard or in the right sidebar on the client profile page, a pop-up appears that shows:

• The Care Team member’s name
• The Care Team member’s agency(ies) and (where applicable) program(s)
• If the Care Team member has ‘Allow Client Initiated Contact’ enabled in their user account in Clarity, there is also a ‘Send Message’ button.

When the client clicks or taps on ‘Send Message’, another window pops-up where they can type out the message to the Care Team member.

• The Recipient is listed
• There is a Message textbox.
• There are ‘Send’ and ‘Cancel’ buttons.
  • The message cannot be sent unless something is written in the Message textbox.
  • When the client clicks or taps ‘Send’, the message is sent to the Clarity user
  • When the client clicks ‘Cancel’, the message window pop-up disappears and the client goes back to viewing the dashboard.

If the Care Team member does not have ‘Allow Client Initiated Contact’ enabled in their user account in Clarity, there is no ‘Send Message’ button.

Required Action: None.

Update: Rejected Clients Log - SSN Column (DIT)

The SSN column in the DIT Rejected Clients Log has been updated to change full Social Security Numbers (SSNs) to the last 4 digits of the SSN.

• The first 5 places of the SSN are always masked with ‘*' in the DIT logs.

• The last 4 places can be a number or 'x’.

Required Action: None.

Update: Validation for EnrollmentCoC of Household Member = EnrollmentCoC of Head of Household (HoH) (DIT)

Prior to this update, the DIT rejected records for a non-null value for EnrollmentCoC for a non-Head of Household (HoH) member, even if the EnrollmentCoC value was the same as the value for the HoH.

With this update, DIT Validation checks that the EnrollmentCoC of Household Member = EnrollmentCoC of HOH and, if not, will flag as a warning rather than rejecting the record.

Required Action: None.

Update: JSON Array Imports - Multiple Responses (DIT)

Prior to this update, multi-select fields in exports were in square brackets. However, brackets are not permitted per the CSV Format Specifications. 

With this update, a multi-select field value imported with HMIS CSV or XML into Clarity can then be exported, via a HUDX-111 CSV or XML report, with the same comma-separated value that was originally imported. If a user imports data with multiple responses, the system will be able to identify that and still add square brackets, where needed, to store the information in the appropriate JSON format.

Required Action: None.

Update: Simplify SQL Model Queries by Deserializing Custom Multi-select Data

This update makes SQL Model queries of custom multi-select responses easier. With this update, all single-record custom multi-select JSON records for clients and client programs will also be split into many ‘client_multiselects’ records, as shown in the screenshot below.  This addition of custom multi-select records will happen with either DIT XML uploads or Clarity user input.  The original JSON records will remain unchanged in their current tables  i.e. any [‘clients|assessments|*]_data.custom_data ’ tables.

Figure 1: The first two records in the SQL query results above show a custom multi-select response split into two separate records: one for each code value of ‘c_pet_type’. 

Required Action: None.

New! Unsheltered Point-in-Time Count Model (Looker)

In conjunction with the new Unsheltered Point-in-Time (PIT)  integration in Clarity Human Services, Looker has a new Unsheltered Point-in-Time Count Model. Users with standalone Looker access and embedded Looker users with Point-in-Time Data - View access rights will be able to utilize the new model. 

The following new “Survey” fields have been added to the Unsheltered Point-in-Time Count Model to assist in reporting on the new Unsheltered PIT integration capabilities.

View	Label	Description	LookML Field Name	Dimension Group exposed
Individual	Date	"Added Date - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.added_date	Date, Month, Quarter, Time, Week, Year, and Raw
Individual	Agency Name	"Agency Name - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.agency_name	n/a
Individual	Agency Updated Name	"Agency Updated Name - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.ref_agency_updated_text	n/a
Individual	CoC	"CoC - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.coc	n/a
Individual	Household Screen ID	"Household Screen ID- Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.ref_household_screen	n/a
Individual	Import File ID	"Import File ID - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.ref_import_file	n/a
Individual	Individual Screen ID	"Individual Screen ID - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.ref_individual_screen	n/a
Individual	Last Updated Date	"Last Updated Date - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.last_updated_date	Date, Month, Quarter, Time, Week, Year, and Raw
Individual	State Name	"State Name- Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.state_name	n/a
Individual	User Creating	"User Creating - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.ref_user_text	n/a
Individual	User Updating	"User Updating - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.ref_user_updated_text	n/a
Individual	Import File ID	“Import File ID - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.version	n/a
Individual	View In Outreach	"View In Outreach - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.view_in_outreach	n/a
Individual	Year	"Year - Standard field from Esri’s Point-in-Time Solution Survey"	pit_surveys.year	n/a

Household

A new view “Household” has been added under the Unsheltered Point-in-Time explorer. The following new fields have been added to the Unsheltered Point-in-Time Count Model to assist in reporting on the new Unsheltered PIT integration capabilities.

View	Label	Description	LookML Field Name
Household	id	"ID of Point-In-Time Solution Survey Household Record"	pit_survey_households.id
Household	Added	"Added Date - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.added
Household	Survey Location	"Survey Location - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.gis_point
Household	Last Updated	"Last Updated Date/Time - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.last_updated
Household	Able to Survey	"Able to Survey - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_able_to_survey
Household	Address	"Full Address - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_address_full
Household	Creation	"Creation Date/Time - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_creation
Household	Creator	"Creator - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_creator
Household	EditDate	"Edit Date/Time - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_edit
Household	Editor	"Editor - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_editor
Household	Global ID	"GlobalID - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_global_id
Household	Head of Household Age	"Head of Household Age - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_head_of_household_age
Household	Chronically Experiencing Homelessness Household	"Chronically Experiencing Homelessness Household - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_household_chronic_homeless
Household	Has Parent(s) with Minor Children	"Has Parent(s) with Minor Children - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_household_has_child
Household	18 to 24 Parent Household	"18 to 24 Parent Household - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_household_parent_18_to_24
Household	Under 18 Parent Household	"Under 18 Parent Household - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_household_parent_under_18
Household	Parenting Youth Household	"Parenting Youth Household - Standard field from Esri’s Point-in-Time Solution"	pit_survey_households.pit_household_parenting_youth
Household	Type of Shelter (Household)	"Type of Shelter (Household) - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_household_shelter_type
Household	Household Type	"Household Type - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_household_type
Household	Unaccompanied Youth Household	"Unaccompanied Youth Household - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_household_unaccompanied_youth
Household	Veteran Household	"Veteran Household - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_household_veteran
Household	This Person is Close To	"This Person is Close To - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_nearestpoi
Household	Number of Adults	"Number of Adults - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_number_adults
Household	Number of Children	"Number of Children - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_number_children
Household	Object ID	"ObjectID - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_object_id
Household	Permission to Survey	"Permission to Survey - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_permission_to_survey
Household	Shelter Name	"Shelter Name - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_shelter_name
Household	Type of Shelter	"Type of Shelter - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_shelter_type
Household	Sheltered	"Sheltered - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_sheltered
Household	Sheltered Individuals	"Sheltered Individuals - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_sheltered_individuals
Household	Sleep Location	"Sleep Location - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_sleep_location
Household	Full Sleep Location	"Full Sleep Location - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_sleep_location_individual
Household	Sleep Location Other	"Sleep Location Other - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_sleep_location_other
Household	Survey End	"Survey End Date/Time - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_survey_end
Household	Survey Start	"Survey Start Date/Time - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_survey_start
Household	Survey Type	"Survey Type - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_survey_type
Household	Surveyor Name	"Surveyor Name - Standard field from Esri’s Point-in-Time Solution Survey”	pit_survey_households.pit_surveyor_name
Household	Total Household	"Total Household - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_total_household
Household	Was Already Surveyed	"Was Already Surveyed - Standard field from Esri’s Point-in-Time Solution Survey"	pit_survey_households.pit_was_already_surveyed
Household	Agency Creating	"Agency Creating"	pit_survey_households.agency_text
Household	Agency Updating	"Agency Updating"	pit_survey_households.agency_updated_text
Household	User Creating	"User Creating"	pit_survey_households.user_text
Household	User Updating	"User Updating"	pit_survey_households.user_updated_text
Household	Count	“Count”	pit_survey_households.count
Household	Count	“Count”	pit_survey_households.count_location

Individual

A new view “Individual” has been added under the Unsheltered Point-in-Time explorer. The following new fields have been added to the Unsheltered Point-in-Time Count Model to assist in reporting on the new Unsheltered PIT integration capabilities.

View	Group Label	Label	Description	LookML Field Name	Dimension Group exposed
Individual	n/a	Active Duty	"Active Duty - Standard field from Esri’s Point-in-Time Solution Survey”	unsheltered_pit.pit_active_duty	n/a
Individual	n/a	Added Date	"Added Date - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.added_date	Date, Month, Quarter, Time, Week, and Year
Individual	n/a	Address Of Last Residence	"Added Date - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_last_home_address	n/a
Individual	n/a	Age	"Age - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_age	n/a
Individual	n/a	Age Group	"Age Group - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_age_group	n/a
Individual	n/a	Assistance Info	"Assistance Info - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_assistance_info	n/a
Individual	n/a	Been Abused	"Been Abused - Standard field from Esri’s Point-in-Time Solution Survey."	unsheltered_pit.pit_currently_fleeing	n/a
Individual	n/a	Child of Household Member	"Child of Household Member - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_is_minor_child	n/a
Individual	n/a	Chronically Experiencing Homelessness	"Chronically Experiencing Homelessness - Standard field from Esri’s Point-in-Time Solution Survey”	unsheltered_pit.pit_chronically_homeless	n/a
Individual	n/a	Contributing Factors	"Contributing Factors - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_contributing_factors	n/a
Individual	n/a	Creation Date	"Creation Date - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_creation_date	Date, Month, Quarter, Time, Week, and Year
Individual	n/a	Creator	"Creator - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_creator	n/a
Individual	n/a	Days Experiencing Homelessness	"Days Experiencing Homelessness - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_days_homeless	n/a
Individual	n/a	Different Identity	"Different Identity - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_other	n/a
Individual	n/a	Disability Benefits	"Disability Benefits - Standard field from Esri’s Point-in-Time Solution Survey."	unsheltered_pit.pit_disability_benefits	n/a
Individual	n/a	Edit Date	"Edit Date - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_edit_date	Date, Month, Quarter, Time, Week, and Year
Individual	n/a	Editor	“Editor - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_editor	n/a
Individual	n/a	First Time Experiencing Homelessness	"First Time Experiencing Homelessness - Standard field from Esri’s Point-in-Time Solution Survey."	unsheltered_pit.pit_first_time_homeless	n/a
Individual	n/a	Gender	"Gender - Standard field from Esri’s Point-in-Time Solution Survey”	unsheltered_pit.pit_gender	n/a
Individual	n/a	GlobalID	"GlobalID - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_global_id	n/a
Individual	n/a	Head of Household	"Head of Household - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_head_of_household	n/a
Individual	n/a	HIV/AIDS	"HIV/AIDS - Standard field from Esri’s Point-in-Time Solution Survey."	unsheltered_pit.pit_has_hiv	n/a
Individual	n/a	Household Type	"Household Type - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_household_type	n/a
Individual	n/a	How long have you been experiencing homelessness this time	“How long have you been experiencing homelessness this time? - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_days_or_years_homeless	n/a
Individual	n/a	Impacts Job	"Impacts Job - Standard field from Esri’s Point-in-Time Solution Survey."	unsheltered_pit.pit_impacts_job	n/a
Individual	n/a	Initials	"Initials - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_initials	n/a
Individual	n/a	Is Assistance Required	"Is Assistance Required - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_assistance_required	n/a
Individual	n/a	Is Observed Person Experiencing Homelessness	"Is Observed Person Experiencing Homelessness - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_is_person_homeless	n/a
Individual	n/a	Last Residence	"Last Residence - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_last_home	n/a
Individual	n/a	Medical Benefits	"Medical Benefits - Standard field from Esri’s Point-in-Time Solution Survey."	unsheltered_pit.pit_medical_benefits	n/a
Individual	n/a	Multiple Genders Selected	"Multiple Genders Selected - Standard field from Esri’s Point-in-Time Solution Survey”	unsheltered_pit.pit_multiple_gender	n/a
Individual	n/a	Multiple Races Selected and Hispanic/Latina/e/o	"Multiple Races Selected and Hispanic/Latina/e/o - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_multiple_races_hispanic	n/a
Individual	n/a	Multiple Races Selected and Not Hispanic/Latina/e/o	"Multiple Races Selected and Not Hispanic/Latina/e/o - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_multiple_races	n/a
Individual	n/a	ObjectID	"ObjectID - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_object_id	n/a
Individual	n/a	Other Characteristics	"Other Characteristics - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_other_characteristics	n/a
Individual	n/a	ParentGlobalID	"ParentGlobalID - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_parent_global_id	n/a
Individual	n/a	Physical Disability	"Physical Disability - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_physical_disability	n/a
Individual	n/a	Psychiatric Condition	"Psychiatric Condition - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_psychiatric_condition	n/a
Individual	n/a	Race	"Race - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_race_ethnicity	n/a
Individual	n/a	Race Ethnicity Other	"Race Ethnicity Other - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_race_ethnicity_other	n/a
Individual	n/a	Relationship	"Relationship - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_relationship	n/a
Individual	n/a	Relationship Other	"Relationship Other - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_relationship_other	n/a
Individual	n/a	Single Race and Hispanic/Latina/e/o	"Single Race and Hispanic/Latina/e/o - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_single_race_hispanic	n/a
Individual	n/a	Special Education	"Special Education - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_special_education	n/a
Individual	n/a	Substance Use	"Substance Use - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_substance_use	n/a
Individual	n/a	Survey Type (Individual)	"Survey Type (Individual) - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_survey_type_individual	n/a
Individual	n/a	Times Experienced Homelessness	“Times Experienced Homelessness - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_times_homeless	n/a
Individual	n/a	Total Days Experienced Homelessness	"Total Days Experienced Homelessness - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_days_total_homeless	n/a
Individual	n/a	Type of Shelter (Individual)	"Type of Shelter (Individual) - Standard field from Esri’s Point-in-Time Solution Survey”	unsheltered_pit.pit_individual_shelter_type	n/a
Individual	n/a	Unaccompanied Youth	"Unaccompanied Youth - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_unaccompanied_youth	n/a
Individual	n/a	User Creating	"User Creating - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.ref_user_text	n/a
Individual	n/a	Veteran	"Veteran - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_veteran	n/a
Individual	n/a	Veteran Status	"Veteran Status - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_veteran_full	n/a
Individual	n/a	Years Experiencing Homelessness	"Years Experiencing Homelessness - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_years_homeless	n/a
Individual	Gender - Multiple	Client Doesn't Know	"Client Doesn't Know - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_8_text	n/a
Individual	Gender - Multiple	Client Refused	"Client Refused - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_9_text	n/a
Individual	Gender - Multiple	Culturally Specific Identity (e.g., Two-Spirit)	"Culturally Specific Identity (e.g., Two-Spirit) - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_2_text	n/a
Individual	Gender - Multiple	Data Not Collected	"Data Not Collected - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_99_text	n/a
Individual	Gender - Multiple	Different Identity	"Different Identity - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_3_text	n/a
Individual	Gender - Multiple	Man (Boy, if Child)	"Man (Boy, if Child) - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_1_text	n/a
Individual	Gender - Multiple	No Answer	"No Answer - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_300_text	n/a
Individual	Gender - Multiple	Non-Binary	"Non-Binary - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_4_text	n/a
Individual	Gender - Multiple	Questioning	"Questioning - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_6_text	n/a
Individual	Gender - Multiple	Transgender	"Transgender - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_5_text	n/a
Individual	Gender - Multiple	Woman (Girl, if child)	"Woman (Girl, if child) - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_gender_0_text	n/a
Individual	Race and Ethnicity - Multiple	American Indian, Alaska Native, or Indigenous	"American Indian, Alaska Native, or Indigenous - Standard field from Esri’s Point-in-Time Solution Survey”	unsheltered_pit.pit_race_ethnicity_1_text	n/a
Individual	Race and Ethnicity - Multiple	Asian or Asian American	"Asian or Asian American - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_race_ethnicity_2_text	n/a
Individual	Race and Ethnicity - Multiple	Black, African American, or African	"Black, African American, or African - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_race_ethnicity_3_text	n/a
Individual	Race and Ethnicity - Multiple	Hispanic/Latina/e/o	"Hispanic/Latina/e/o - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_race_ethnicity_6_text	n/a
Individual	Race and Ethnicity - Multiple	Middle Eastern or North African	"Middle Eastern or North African - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_race_ethnicity_7_text	n/a
Individual	Race and Ethnicity - Multiple	Native Hawaiian or Pacific Islander	"Native Hawaiian or Pacific Islander - Standard field from Esri’s Point-in-Time Solution Survey"	unsheltered_pit.pit_race_ethnicity_4_text	n/a
Individual	Race and Ethnicity - Multiple	White	"White - Standard field from Esri’s Point-in-Time Solution Survey”	unsheltered_pit.pit_race_ethnicity_5_text	n/a

Required Action: None.

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We encourage you to suggest improvements and new features for our products. You can create feature suggestions or vote, watch, and comment on existing suggestions at ideas.bitfocus.com. Refer to our Feature Suggestions article for additional details.  

New and Updated Help Center Resources

We will either update or create the following articles in response to this Clarity Human Services update by EOD, Monday, December 1, 2025.

Reminder: the feature updates will be available in all training sites on Monday, November 17, 2025, and in all production sites on Monday, December 1, 2025. Links will be added when articles are live with updated or new content.

Updated Articles	New Articles
Client Record Overview (New Clarity Interface)	Unsheltered Point-in-Time (PIT) Integration
Customer Portal Overview	Global Referrals Tab: Outgoing Referrals Tab
	Global Referrals Tab: Snoozed Referrals Tab

 

Published: 11/10/2025