Using Outreach

Viewing Individuals in Outreach

Learn how to view Individuals (client locations outside of an encampment) within the Outreach map in Clarity Human Services.

The Outreach map can be filtered to view Individuals, Encampments, or both. "Individuals" in Outreach are client locations that are not contained in an encampment. "Individuals" are distinct from "Persons," which are client locations within an encampment. For more information about adding clients to an Encampment or directly to the map, please visit Persons in Encampments and Adding Individuals to the Outreach Map.

As explained in Introduction to Outreach, system administrators establish settings for each Continuum of Care (CoC) in Outreach Settings, specifying what types of locations populate the map. The most recent client location data from the Location tabgeolocation fields, and geolocation-enabled service items automatically populate Outreach based on the CoC's Location Filters


  • The Individuals displayed within Outreach depend on the CoC's Outreach Encampment Location Filters
  • Locations in Client Profile screens are static (unlike the other locations in Outreach, which always display the most recent record). Consequently, if fields in Client Profile screens are used as "Geolocation Field Based" criteria for location filters, users should always update the client's current location in the Client Profile, even if they track it elsewhere.

Profile Info

To view Profile Info for a client location, click the Individual icon on the Outreach map.


Click on the client icon to display a PROFILE INFO pop-up for the client.


  • Click VIEW to open the client record in a new tab.
  • Click the icon next to Location Date to open the LOCATION tab in the client record.

When a user clicks the VIEW button or the location icon, the URL that redirects to the main Clarity interface will include the Client’s Unique Identifier.

Multiple Individuals in the Same Location View

When two or more clients have a location at the same address on the map, the Individual marker shows the number of clients.


Clicking the Individual marker displays a Profiles Info pop-up, which lists information for all clients with locations at the address.

profile info

Clicking on any record in the list displays the Profile Info pop-up for the Individual

Housed/Sheltered/Deceased Icons 

According to specific system parameters, the system displays an icon for a client who is considered housed, sheltered, or deceased.






housed icon

sheltered icon

deceased icon

For more information, please visit System Advanced Options: Location & Outreach.

Updated: 06/24/2024