This article is for the new Clarity interface. Screenshots and descriptions will be updated as features are released. For the current interface article, see Clarity Human Services Passwords.
Table of Contents
Overview
Clarity Human Services has several levels of login security to protect client information.
Password Rules
The following requirements and restrictions help ensure that your password meets a minimum level of complexity.
Password Requirements
All passwords must contain:
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At least eight characters
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At least one uppercase character (A through Z)
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At least one lowercase character (a through z)
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At least one number (0 through 9)
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At least one non-alphanumeric character (!@#$()%^&*).
Password Restrictions
Passwords cannot contain:
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Spaces
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The name of your Clarity Human Services instance
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The word "clarity"
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Your First Name, Last Name, or Username
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"ABC" or "123"
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More than two consecutive characters
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The same password as the three prior passwords.
Initial Login
Your system administrator may set your initial password when creating your account, and they may require you to change it when you log in for the first time. Refer to the Staff Member Administration article for more details.
Default Login for New Clarity Interface Users
If the Access to New Clarity Interface setting is toggled ON in a user's account settings, they will default to the new Clarity interface at login.
Users will still have the option to navigate back to the current interface by clicking on the switch versions icon at the top right of their screen.
Any feature the user encounters that is not yet available in the new Clarity interface will default to the current interface. The user will remain in the current interface until they manually click the switch version icon to navigate back to the new Clarity interface.
Changing Your Password
Once you've logged into Clarity Human Services, you can change your password at any time by clicking your avatar or initials in the upper-right corner, then selecting the account settings icon.
Currently, this will take you to the current interface to make the change. Enter a new password in the Password and Confirm Password fields, then click SAVE CHANGES.
Note: If the system won't save the password you entered, try entering a different combination of characters, numbers, and symbols. Remember to follow the rules listed above.
Forgot Password
If you forget your password, you can reset it yourself by selecting the "Forgot your password?" link on the login page.
Note: If your system administrator has not enabled the Automated Password Reset feature on your system, you will not see the "Forgot your password?" option. link. Please contact your system administrator or agency contact to reset your password.
When you click the Forgot your password? link, the system prompts you to enter the email address associated with your account.
After you enter your email address, the system will display the following message: “We have received your request. If you are an existing user, we will send you an email with a link to reset your password.”
Notes:
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You will receive a warning if you request more than one password reset on the Clarity Human Services Login page within a 5-minute window.
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If you have a Clarity Human Services account but do not receive an email, it is possible that your account is inactive. Each community handles inactive accounts differently. Please contact your system administrator or agency contact for support details.
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When you reset your password using the Forgot your password? feature, you will be logged out of Clarity Human Services wherever you are currently logged in.
Force Password Change
Your system administrator may configure Clarity Human Services to require you to change your password after a designated number of days.
The time interval starts when you receive a new password during account creation, reset your password on your own, or reset your password using the Forgot your password? feature.
Locked Out?
System administrators manage lockout time based on the number of password attempts. Each community handles locked accounts differently. Please contact your system administrator or agency contact for support details.
Additional Login Authentication
For an additional level of security, many communities utilize two-factor authentication. Refer to the Two-Factor Authentication (2FA) article for more details.
Icons & Tooltips
| Icon | Icon/Tooltip Name | Tooltip | Icon Location |
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Account Settings | (no tooltip) | Top Right: after clicking your avatar or initials |
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Arrows/Dropdown | (no tooltip) | All Screens: Anywhere you see this icon, you can click to collapse or expand the section |
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Switch interface versions of Clarity Human Services | "Open page in the current version of Clarity" | All screens: always visible in the top right corner |
Configuration Resources
Configuration resources for system administrators and agency managers:
Updated: 04/22/2026