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How Do I Create a Public Alert? (New Clarity Interface)

This article describes public alert notifications that appear at the top of a client record to notify staff members of important information about the client.

This article is for the new Clarity interface. For the current interface article, please click this link. Screenshots and description will be updated as features are released.

Overview

Public Alerts provide a way to notify staff members of important information about a client by displaying an alert in the client's record.

Note: The ability to view alerts depends on the permissions within the staff member's access role. 

For clients who have a Public Alert, a warning will be visible on the top right of the Client Profile for users with the appropriate access to view public alerts. There is a count badge to indicate the number of alerts for the client.

Public Alert.2

When a user with the appropriate permissions to view alerts clicks on the Public Alert button, the user is taken to the PUBLIC ALERTS section of the legacy Clarity Human Services. 

If a user hovers over the alert, a list of alerts for the client will be displayed.

Public Alerts.3

Users can click the drop-down arrow to see additional information about a specific alert. 

Public Alerts.4

 

Published: 06/17/2025