Clarity Human Services provides an Eligibility Override function within the Community Queue, the Unit Queue, and the Units/Beds tab that allows users with the appropriate permissions to disregard eligibility criteria when searching for a Unit for a client.
To prevent users from using the Eligibility Override option, a Prohibit Eligibility Override setting is available at both the Referral Settings level and at the Site level.
- When Prohibit Eligibility Override is turned ON at the Referral Settings level, it will be ON and read-only at the Site level for all Sites in that Referral Setting.
- When Prohibit Eligibility Override is turned OFF at the Referral Settings level, the Site-level Prohibit Eligibility Override toggle can be turned ON or OFF for each Site as appropriate, and will influence every level below it.
The specific behaviors and permissions associated with Eligibility Override and Prohibit Eligibility Override are described below, grouped in the following sections:
Community Queue
Note: The Eligibility Override toggle on the Community Queue is only available to users with the Referrals - Unit Eligibility Override Access Right enabled.
If a user enables the Eligibility Override toggle in the REASSIGN section of a referral, the Opening list will include all Units within the system that are assigned to the selected Program, except Units with Prohibit Eligibility Override enabled.
- If Prohibit Eligibility Override is enabled for the Referral Setting, the Eligibility Override toggle will not be visible.
- If Prohibit Eligibility Override is enabled for one or more Units, the Eligibility Override toggle will be visible, but Units with Prohibit Eligibility Override enabled will not appear in the Opening list.
- When Prohibit Eligibility Override is enabled for all Units, and the client is not eligible for any of those Units, the programs associated with those Units will not appear in the Program drop-down.
Unit Queue
Note: The Eligibility Override toggle on the Unit Queue is only available to users with the Referrals - Unit Eligibility Override Access Right enabled.
Users may click Eligibility Override in the lower right corner to display all clients/referrals that are currently on the Community Queue, regardless of eligibility criteria.
- If Prohibit Eligibility Override is in effect for the Unit, the Eligibility Override toggle will not be visible.
- If Include Units with Pending Referrals is enabled, the ELIGIBILITY and Eligibility Override buttons will not be displayed for Units/Beds with a Pending Occupancy.
Units/Beds Tab
Note: The Eligibility Override toggle for the Units/Beds tab is only available to users with the Edit Enrollment-based Unit Records Access Right enabled.
If a user turns Eligibility Override ON after clicking ADD UNIT on the Units/Beds tab within a client’s program enrollment, the system will not take eligibility into account when displaying the list of Available Units/Beds.
The list will contain active, available Units that are associated with the program and that do not currently have a referral.
- The Units in the Available Units/Beds list will be listed alphabetically, not grouped by Assessment/Client Profile as they are when Eligibility Override is turned OFF.
- Units with Prohibit Eligibility Override enabled will not appear in the Available Units/Beds list unless the client is eligible for the Unit according to Assessment/Client Profile data.
Published: 5/5/2023