Clarity Human Services has several levels of login security to ensure client information is secure.
Password Rules
The following requirements and restrictions help ensure that your password meets a minimum level of complexity.
Requirements
All passwords must contain at least:
- Eight characters or more.
- One uppercase character (A through Z).
- One lowercase character (a through z).
- One number (0 through 9).
- One non-alphanumeric character (!@#$()%^&*).
- No contain spaces.
Restrictions
All passwords cannot contain:
- The name of your Clarity Human Services instance.
- The word 'clarity.'
- Your First Name, Last Name, or Username.
- 'ABC' or '123.'
- More than two consecutive characters.
- The same password as the three prior passwords.
Initial Login
Upon creation of your user account, your system administrator may choose your initial password. They may force a password change when logging in for the first time (for more information on login settings, see Staff Member Administration).
Changing Your Password
Once you've logged into Clarity Human Services, you can change your password at any time by clicking your avatar or initials in the upper right corner and clicking Account Settings.
Choose a new password using the Password and Confirm Password fields and click Save Changes.
Forgot Password Feature
If you forget your password, you can reset your password by clicking FORGOT PASSWORD?.
Notes:
- A system administrator must enable this functionality. If it not enabled, you must contact an administrator to reset your password.
- Users will receive a warning if a user requests more than one Password Reset on the Clarity Human Services Login page within a 5-minute window.
The system prompts you to enter the email address associated with your account. After you enter your email address, the system will display the following message: “We have received your request. If you are an existing user, we will send you an email with a link to reset your password.”
Force Password Change
System administrators can configure Clarity Human Services to force a password reset after a specified number of days.
The time interval starts when you receive a new password during account creation, reset your password on your own, or reset your password using the Forgot Password feature.
Additional Login Authentication
For an additional level of security, you can use Two-Factor Authentication.