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Clarity Human Services Passwords

This article explains the password format requirements, how to change your password, and what to do if you forget your password.

This article is for the current interface. For the new Clarity interface article, please click this link.

Clarity Human Services has several levels of login security to ensure client information is secure. 

Password Rules

The following requirements and restrictions help ensure that your password meets a minimum level of complexity.

Password Requirements

All passwords must contain:

  • At least eight characters.
  • At least one uppercase character (A through Z).
  • At least one lowercase character (a through z).
  • At least one number (0 through 9).
  • At least one non-alphanumeric character (!@#$()%^&*).

Password Restrictions

Passwords cannot contain:

  • Spaces.
  • The name of your Clarity Human Services instance.
  • The word 'clarity.'
  • Your First Name, Last Name, or Username.
  • 'ABC' or '123.'
  • More than two consecutive characters.
  • The same password as the three prior passwords.

Initial Login

Your system administrator may choose your initial password when creating your account, and they may require you to change your password when you log in for the first time. For more information on login settings, see Staff Member Administration. 

Changing Your Password

Once you've logged into Clarity Human Services, you can change your password at any time by clicking your avatar or initials in the upper right corner and clicking ACCOUNT SETTINGS.

account settings

Enter a new password in the Password and Confirm Password fields, then click SAVE CHANGES.

my info

Note: If the system won't save the password you entered, try entering a different combination of characters, numbers, and symbols. Be sure to follow the rules listed above.

Forgot Password

If you forget your password, you will be able to reset it yourself if you see the FORGOT PASSWORD? link on the login page.

Note: If your system administrator has not enabled the Automated Password Reset feature for your system, you will not see the FORGOT PASSWORD? link. Please contact your system administrator to reset your password.

forgot password

When you click the FORGOT PASSWORD? link, the system prompts you to enter the email address associated with your account.

After you enter your email address, the system will display the following message:  “We have received your request. If you are an existing user, we will send you an email with a link to reset your password.”

Notes:

  • You will receive a warning if you request more than one password reset on the Clarity Human Services Login page within a 5-minute window.
  • When you reset your password using the FORGOT PASSWORD? feature, you will be logged out of Clarity Human Services wherever you are currently logged in.

Force Password Change

Your system administrator may configure Clarity Human Services to require you to change your after a designated number of days. 

The time interval starts when you receive a new password during account creation, reset your password on your own, or reset your password using the FORGOT PASSWORD? feature. 

Additional Login Authentication

For an additional level of security, you can use Two-Factor Authentication.


Updated: 09/17/2024