2026 Data Services Change Log and Known Issues

2025 Change log is here.

Data Analytics Maintenance

Starting Sunday, December 18, 2022, and continuing each Sunday, Bitfocus engineers will perform maintenance on the Looker system from 6 AM - 7 AM PT (9 AM - 10 AM ET). To ensure the best performance possible for Looker, we are making necessary improvements to the infrastructure of the Clarity Looker configuration. The Looker application may be unavailable to customers during that period of time. Standalone, embedded, and API Looker functions may be unavailable for 1 hour. Looks and Dashboards scheduled for 6-7 AM PT on Sundays may not run and should be changed from this time. Please avoid scheduling any new looks or dashboards from 6 AM - 7 AM PT on Sundays. No action from customers is required.

Known Issues

We use Looker as our analytics tool. There are some issues that are vendor specific issues and require support from Looker engineers. Our Data Services engineers work with Looker engineers for investigation, troubleshooting and fixes. 

Here is a list of the current known issues:  Known Looker Issues

Data Analysis Release Notes

As of April 2025 Feature Updates, all Data Analysis Release Notes will now be included in the Clarity Human Services Feature Update articles instead of a separate article. Please see the list of Feature Updates for the Data Analysis Release Notes.

Looker Version Upgrades

Coming soon!

Change Log

The Change Log captures as-needed updates. These changes can be implemented outside of the regular maintenance window on an as-needed basis because they are critical and/or are time-sensitive. Though these changes tend to be released Mondays outside of business hours, critical items may be released on any day (as-needed) after hours Pacific Time or even during business hours if urgent.