- Clarity Human Services Help Center
- Getting Started
- Working with the Referrals Tab and Community Queues
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2024 Data Standards
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News and Announcements
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Clarity Human Services: INVENTORY
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Clarity Human Services: Outreach
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Coordinated Entry
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Getting Started
- Accessing Clarity Human Services
- Client Records and Households
- Program Enrollments
- Managing Client Data in Screens
- Services
- Entering Client Location Data
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- The Attendance Module
- Working with the Referrals Tab and Community Queues
- Recording and Managing Referrals in the Client Record
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HUD and Federal Partner Resources
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Report Library
- Introduction
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Data Analysis
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Submit a Request
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System Status
Referrals: the Snoozed Tab
Overview
The REFERRALS Snoozed tab displays referrals from the Community Queue that have been “snoozed.” Snoozing a referral will temporarily remove it from the queue. It may be appropriate to snooze a referral if a client is temporarily unavailable to be housed - for example, if the client is in the hospital or jail. The time a referral is snoozed will still count toward its overall days pending.
This tab will only display in Referrals when one or more referral is snoozed.
Snoozing a Referral
To snooze a referral in the Community Queue, hover over the referral and click the Snooze until icon.
![](https://help.bitfocus.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets61774e36b28e5462c534b98eimages617b1a2b2b380503dfdff788img-18635-1635426167-793118005.png)
A pop-up will display prompting you to indicate when the referral should be snoozed until. You can also record a note about why the referral is being snoozed. This note will display in the Notes section of the referral. Once completed, click SAVE.
![](https://help.bitfocus.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets61774e36b28e5462c534b98eimages617b1a2cefc78d0553e54bccimg-18635-1635426167-171507072.png)
Viewing Snoozed Referrals
To view referrals that have been snoozed, click the Snoozed tab.
![](https://help.bitfocus.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets61774e36b28e5462c534b98eimages617b1a2c12c07c18afde2645img-18635-1635426167-1544774606.png)
Snoozed referrals can be searched and filtered by criteria outlined in Filtering Referral Results.
When a referral is snoozed, it can be viewed but not edited. To view the details of a snoozed referral, click the view icon.
![](https://help.bitfocus.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets61774e36b28e5462c534b98eimages617b1a2cefc78d0553e54bcdimg-18635-1635426168-248205564.png)
To unsnooze a referral, click the Unsnooze icon.
![](https://help.bitfocus.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets61774e36b28e5462c534b98eimages617b1a2cefc78d0553e54bceimg-18635-1635426168-879641401.png)