Service-Based Reports

[GNRL-211] Service Issuance Summary

Report Purpose & Summary

This service-based report provides a summary of service issuances for a chosen service during a specified period of time.

Running the Report

Report Location

This report is found in the Service Based section of the Report Library.

Who Can Run the Report

Anyone can run the report but the returned information will be limited based on the access rights of the user.


The following parameters are available to obtain targeted details in the [GNRL-211] Service Issuance Summary report:

Service Select the service for which you want a summary
Report Date Range Choose the date range of services to include
Report Output Format Web Page, PDF, or Excel

Report Details

This report provides information regarding service issuances for a chosen service during a specified period of time. It accommodates all service types.

The report is divided into three sections:

  • Summary
  • Client List
  • Totals


This section has two columns: # of Clients and # of Issuances

  • # of Issuances - This indicates how many times a service was issued. It is presented in intervals (4 issuances, 3 issuances, 2 issuances, etc.)
  • # of Clients - This indicates how many clients received the service at each interval.

In the example below, 4 clients had 122 issuances of the service, 5 clients had 92 issuances, 1 clients had 62 issuances, and so on.

Client List

This section provides an unduplicated list of clients who received the service. It offers identifying information as well as the number of service issuances per client. You will notice that the number of service issuances coincide with the totals in the Summary section.

In the example below, the first client was issued the service 30 times.


This section provides two different totals:

  • Total Clients - This is an unduplicated count of clients who received at least 1 issuance of the service. This number will be equal to the number of clients in the Client List as well as the total of the numbers listed in the # of Clients column in the Summary section.
  • Total Issuances - This is the total amount of times the service was issued during the report dates. This section will equal the total of the numbers listed in the # of Issuances columns of the Client List as well as the Summary section

Drilldown Functionality

Drilldown functionality is not necessary for this report.

Updated 4/8/2021