Bitfocus is committed to building and maintaining a cohesive set of products and services that meet the collective needs of our customers.
Understanding our users’ needs, challenges, and background help give us a deeper understanding and provides greater context to feature suggestions. In this policy, we share our strategy for making implementation decisions that best serve our broad customer base and align with the overarching roadmap of Clarity Human Services.
How To Track When Features Are Implemented
Feature and Improvement Suggestions
We encourage you to suggest improvements and new features for our products. You can create feature suggestions or vote, watch, and comment on existing suggestions at ideas.bitfocus.com. For all submissions, our commitment is to provide an initial evaluation of each idea within ten business days of the submission.
Your comments and votes on suggestions help us understand what you’re passionate about and how you want our products to support you and your team. Please review our “How to Submit a Feature Suggestion” article for idea submission best practices.
Suggestions often impact what we work on, even if we ultimately choose not to implement a suggestion exactly as it’s described. Our ultimate goal is to understand what you and all of our customers need and to create products that meet those needs. Occasionally, that’ll mean implementing a suggestion as described, but it usually means working to understand the need behind the suggestion and how we can meet that need for as many users as possible.
Note: We don’t provide any compensation or credit for feature suggestions that we implement.
How We Evaluate Features
Many factors influence our product roadmap and determine the features we implement. When deciding what to prioritize and work on, we combine your feedback and suggestions with insights from our leadership, support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and when.
Join the Bitfocus Community Conversation
Join the Bitfocus Community Slack Channel. Customers use this space to connect with fellow users to learn about how other communities utilize new features and configure their workflows to meet their business practice needs. So, be sure to join the conversation!