🗓️ Daily and Holiday Support Hours Notice

After the New Year Holiday: We resume normal staffing and full operational operations.

🕒Standard Helpdesk Hours
5:00 AM – 5:00 PM PST ( Mon – Fri )

🤖 Need help right away? While our live team takes a break, our AI Chat Agent is available 24/7 to help answer your questions and guide you to self-service solutions.

To allow our team to celebrate with their families, our staffing changes during company holidays. Please review our holiday schedules below:

⏱️ Limited Staffing Holidays (5:00 AM – 5:00 PM PST)

On the following holidays, our Helpdesk is open during normal hours, but we operate with reduced staffing (expect longer response times), and our phone lines will be CLOSED all day:

Martin Luther King Jr. Day
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Indigenous Peoples' Day
Veterans' Day

🛑 Fully Closed Holidays

Our Helpdesk is completely closed, and live agents will not be available on the following days:

New Year’s Day
Thanksgiving Day
The Day After Thanksgiving (Black Friday)
Christmas Day

🎄 Year-End Holiday Week

Please note that we also operate with reduced staffing between Christmas and New Year’s, though our daily hours will remain 5:00 AM – 5:00 PM PST. Normal operations resume immediately following the New Year holiday.